Content Designer, Essentials

Dropbox
Remote Regions

San Francisco, CA

United States

Remote (San Francisco, CA) +1

Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to design a more enlightened way of working. From our headquarters in San Francisco to eight dedicated Studios and a worldwide team of employees who choose where they work best, our Virtual First approach is leading the way into the future of work.


Team Description


Our Research & Design team crafts delightful experiences that make people's lives easier. We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact work and life for millions of people around the world.


Role Description


The Content Design team is diverse, with backgrounds that span everything from filmmaking to information design to journalism. We love learning from each other, and get together for Content Design workshops where we share work and give each other feedback. We’re a kind, funny team who believe in encouraging and supporting each other. No egos. No drama.


At Dropbox, content designers are relied on not only for simple, helpful, and human language, but also partnership in the design process. Important design-wide (and company-wide) initiatives are staffed and led by content design, and we give input on design that goes far beyond language.


We’re established enough to have developed great tools and processes, but still young enough to have many opportunities and unsolved problems. We’re constantly striving to be better. 


We’re looking for a content designer to help improve, design, and launch features for our core product experience—the foundations of Dropbox. Joining our virtual-based design team, you’ll do content strategy and user experience writing for products that help people do amazing work. 


Responsibilities


  • Own the content strategy and UX writing across core Dropbox features
  • Collaborate with Engineers, Product Managers, Product Designers, Researchers and other stakeholders
  • Translate complex concepts into people-friendly and easy-to-understand experiences
  • Proactively reach out to partners to foster collaboration, represent Content Design, and launch great customer experiences
  • Bring your user-focused point of view to articulate and recommend design solutions
  • Thoughtfully prioritize across a broad range of needs to identify and focus on the highest impact
  • Collaborate with product marketers and other partners to align messaging
  • Deliver high-quality UX writing for menus, onboarding, settings, and core user flows
  • Workshop with a first-class team of content designers, improving your work and raising the quality bar of the design org


Requirements


  • 5+ years professional writing experience
  • 2+ years in-product writing experience (UI, notifications, errors, tooltips, etc.)
  • A portfolio of content design (please send with your application)
  • A knack for translating complex technical talk into people speak (we like humans)
  • A mind for end-to-end experiences
  • An ability to be both creative and consistent within a controlled vocabulary
  • Skill in prioritizing with competing projects and stakeholders
  • Experience following or creating writing style guidelines
  • Experience partnering with designers, researchers, and product managers
  • Passion for punctuation and are partial to puns (affection for alliteration is optional)


Nice to haves


  • Experience writing for mobile apps or writing across platforms
  • Experience working with remote teams, over VC and otherwise


Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).


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