Content Designer / UX Writer

New York, NY +2

At Uber, we ignite opportunity by setting the world in motion. We tackle big problems to help drivers, riders, delivery customers, and eaters get moving in more than 10,000 cities around the world.

Our Design teams are focused not just on the functional, but also on happiness and delight. Our work ignites opportunity and changes the way the world moves, and we craft for users of all backgrounds and abilities.

About The Role

As a UX Writer, you'll work on the Product Design team to build intuitive, resonant experiences for the people who use our apps around the globe, while helping grow the UX Writing function at Uber. You'll use meticulously crafted language to help our customers achieve their goals, from getting across town to achieving career and life goals. You'll play an integral role in crystallizing project vision and strategy: you'll help define what we're making and why we're making it along with other UX Writers as we grow our skills! Our UX writing team is a group of language specialists within Product Design. We believe in holistic experiences and work tightly with designers and researchers to make sure the work we produce is cohesive, coherent, and encourages confident action by our customers! You will be part of the Rides Design Studio, which consists of the Rider design team, the Driver design team, and a set of horizontal product solutions that we call Foundations. You'll work among engineers, product designers, product managers, and fellow UX writers in a fast-paced, rapidly growing environment.

What You'll Do

  • You'll be in charge of interface copy in our apps, which not only propel digital experiences but also physical ones
  • Contribute order and process to the UX Writing program at Uber, building innovative and effective guidelines, standard methodologies, and tools
  • Build compelling long-term strategies that allow content to scale globally
  • Use metrics and research to advise and validate your work
  • Collaborate with visual designers, engineers, product managers, product marketing, and many others to bring your creations to life
  • Work with legal, localization, and support to ensure our products are appropriately and responsibly launched
  • Change gears easily, working with different products and teams

Basic Qualifications

  • 2+ years of UX writing or related experience writing copy for a general audience
  • A portfolio of samples that demonstrate your skill and efficiency as a writer

Preferred Qualifications

  • A passion for crafting products for a global audience: not just through translation, but reimagining products so that they're effective across world cultures
  • An eagerness to use research and metrics to discover the most effective language for every context and to measure the impact of your work at furthering customer and product goals
  • A proficiency in clear, detailed writing that sometimes even sings
  • A willingness to pitch ideas to cross-functional customers, and an understanding of when it makes sense to push back and when it doesn't
  • The ability to strategically prioritize multiple projects and to decide where your efforts will have the most impact
  • An appetite for problem-solving in a landscape that changes quickly
  • UX writing experience in a global software development environment
  • Experience partnering with UX Research or conducting your own research about language
  • Background in user experience or product design: copywriting or content strategy experience in other environments
  • Experience writing for spoken interfaces or other writing that's meant to be spoken in apps, on the air, or on the stage
  • A degree in English, Psychology, Design, Linguistics, HCI, or any area that emphasizes the analysis and use of language or narrative and detailed thinking