Product Design, Feature Discovery

Dropbox
Remote Regions

New York, NY

San Francisco, CA

Remote (New York, NY) +1

Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to design a more enlightened way of working. From our headquarters in San Francisco to eight dedicated Studios and a worldwide team of employees who choose where they work best, our Virtual First approach is leading the way into the future of work.


Team Description

Our Research & Design team crafts delightful experiences that make people's lives easier. We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact work and life for millions of people around the world.


Role Description


The Feature Discovery team is responsible for ensuring that our customers get value as quickly as possible in Dropbox. They design, and inform the creation of, internal tools to help other Dropbox teams validate features and drive the right users to discover them. This team ultimately manages the activation and feature discovery experiences for our Core product and is responsible for scaling our personalized activation experience approach.


As the designer on the Feature Discovery team, you will cultivate positive relationships with partners across the organization to understand the problems internal teams face as they advocate to drive customers to their features. You will support those teams in defining success, identifying their customer, designing a discovery moment, and consulting them on design best practices.


You will design and test MVP solutions and leverage and expand on existing internal tools for internal teams to run self-serve onboarding and feature discovery experiments. The tools you contribute to will help to develop the optimal onboarding experience across all SKUs — Basic, Plus, Pro, Family and Business.


The impact of this role is big. The tools and processes you design will increase onboarding and feature discovery experimentation speed internally. The solutions you design will directly impact key metrics like feature engagement, activation and retention. You will be responsible for driving the quality of onboarding at feature discovery at Dropbox.


Responsibilities


  • Driving discovery and planning with your cross-functional partners on vision and roadmaps.
  • Collaborating with Research, Product, Engineering and Design partners to identify internal customer-centered problems.
  • Leading design Sprints, brainstorms and other generative working sessions.
  • Designing 0 → 1 solutions for internal teams.
  • Prototyping rapidly to validate the need for, or efficacy of, a solution.
  • Contribute to the short-term and long-term vision for onboarding for the core product.
  • Gathering feedback and analyzing the overall efficacy of launched solutions to identify pain points and iterate. 
  • Managing relationships with numerous feature teams, product teams, and other parts of the organization.
  • Staying in sync with, and Informing our platform teams on what needs to be build and/or scaled internally.
  • Evangelizing and presenting learnings and best practices with others working on Onboarding.


Requirements


  • Thrives in ambiguity and prefers an entrepreneurial style of approaching work.
  • Loves highly complex, fast paced challenges.
  • Navigates the strategy, discovery, and design phases of the design process.
  • Demonstrates divergent, generative thinking and is able to generate lots of ideas quickly.
  • Uses analytical thinking and tools to set direction with clear rationale.
  • Communicates iteratively through various media, from sketches to high resolution prototypes.
  • Communicates clearly, and with compelling presentation and style.
  • Prototypes with Figma (or similar tools like Sketch, Adobe XD, Framer, etc).
  • Refines their solutions and designs through usability testing.
  • Understands the basics of interaction design.
  • Approaches designing a user’s journey holistically.
  • Collaborates with cross functional partners frequently.
  • Is comfortable with travel, potentially quarterly post-COVID.


Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).


Benefits and Perks


  • Generous company paid individual medical, dental, & vision insurance coverage
  • 401k + company match
  • Market competitive total compensation package
  • Free Dropbox space for your friends and family
  • Wellness Reimbursement
  • Generous vacation policy
  • 11 company paid holidays
  • Volunteer time off
  • Company sponsored tech talks (technology and other relevant professional topics)


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