Senior Comms & Media UX Designer/ UX Architect, Salesforce Industries

Salesforce Remote (Canada)

Job Category

Customer Success GroupJob Details

In the cloud, customer experience is definitely king. Our customers expect easy-to-use applications that provide real value to each person who uses them, streamlining tasks, building dedication and integrating seamlessly with other systems and tools. Our applications are being used by millions of people through mobile applications, ecommerce shopping, self-serve portals, and our customers’ own employees and partners.

And that’s where you come in! You’ll help us bring the ‘wow factor’ to our software deployments - improving the native UI of the Salesforce Industries product to deliver usable, innovative and appealing web and mobile apps that are tailored and branded for each specific customer.

Demonstrating the powerful capabilities of the Salesforce Industries and Salesforce toolkits, as well as the growing palette of web development tools, you’ll be responsible for crafting task flows and visual designs that meet user needs, as well as being brand-aligned, highly usable, scalable, extensible, and maintainable.

You will be working closely with our customers to design and optimize their user journeys, to build polished high-fidelity mockups, and to bring the latest in design trends and capabilities. You will also be providing feedback into our Product and Engineering teams to help them drive innovation into future releases of Salesforce Industries products.

Experience Architect Qualifications

You’ll have 10 + years’ experience in UX and UI design, with a particular focus on enterprise applications and/or mobile applications and ecommerce

Ideally, you will have extensive experience of designing applications in at least one of our industries

You will understand the importance of defining meaningful customer experience metrics for digital experiences

You’ll be passionate about designing applications that are both eye-catching and intuitive, and that accelerate user efficiency and adoption.

You will have had experience leading UX for large sophisticated agile projects, with many partners, including agencies, customers, systems integrators and team members.

You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground

You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers, or delivering a functional demo

You will be comfortable working both remotely (from a home office) and onsite with customers, which will involve some travel.

Detailed Job Description

As an Experience Architect at Salesforce Industries, you will spend most of your time as a consultant leading UX and UI design for projects implementing our industry software. When you are not fully engaged on projects, you are expected to be a participant in the UX Practice activities and other company initiatives.

Consultant expectations

Estimate UX effort and tasks for new projects

Run project schedule and reviews to achieve UX/UI deliverables

Identify key success metrics for experience

Work with partners (agency, systems integrators, customer stakeholders, Salesforce Industries team) to align on solution and experience

Lead UX across scrum teams

Program deliverables (across projects)

Plan and conduct user research and competitor analysis

Build use cases and flow diagrams, and define information hierarchies

Unify/build personas and storyboards at a program-level

Develop high level vision or ‘north star’ to align UX design across projects

Interpret data and qualitative feedback

Determine information architecture and build sitemaps across teams

Review and refine user stories to align across projects

Create wireframes and Invision prototypes

Plan + conduct usability testing across projects

Create/update style guide for program

Review project-level designs for alignment

Technical Skills

Sophisticated knowledge of Sketch + Invision [or Invision Studio]

Experienced in mobile-first design: ensuring both progressive enhancement + responsive design

Experienced in mobile application design + prototyping [Figma / Adobe XD / etc.]

Experienced in Salesforce Lightning Design system

Experienced with data-driven design / information visualizations / dashboards

Media vertical and ad sales domain knowledge required

Nice to have: basics of front-end development

Nice to have: additional wireframing and/or prototyping tools [Axure / Balsamiq / etc.]

Desired Certifications / Qualifications

Bachelors or Masters degree in HCI, Digital Design or a related field

Nice to have: Salesforce Administrator certification

Nice to have: Scaled Agile Framework Team Member certification


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