Customer Success GroupJob Details
In the cloud, customer experience is definitely king. Our customers expect easy-to-use applications that provide real value to each person who uses them, streamlining tasks, building dedication and integrating seamlessly with other systems and tools. Our applications are being used by millions of people through mobile applications, ecommerce shopping, self-serve portals, and our customers’ own employees and partners.
And that’s where you come in! You’ll help us bring the ‘wow factor’ to our software deployments - improving the native UI of the Salesforce Industries product to deliver usable, innovative and appealing web and mobile apps that are tailored and branded for each specific customer.
Demonstrating the powerful capabilities of the Salesforce Industries and Salesforce toolkits, as well as the growing palette of web development tools, you’ll be responsible for crafting task flows and visual designs that meet user needs, as well as being brand-aligned, highly usable, scalable, extensible, and maintainable.
You will be working closely with our customers to design and optimize their user journeys, to build polished high-fidelity mockups, and to bring the latest in design trends and capabilities. You will also be providing feedback into our Product and Engineering teams to help them drive innovation into future releases of Salesforce Industries products.
Experience Architect Qualifications
You’ll have 10 + years’ experience in UX and UI design, with a particular focus on enterprise applications and/or mobile applications and ecommerce
Ideally, you will have extensive experience of designing applications in at least one of our industries
You will understand the importance of defining meaningful customer experience metrics for digital experiences
You’ll be passionate about designing applications that are both eye-catching and intuitive, and that accelerate user efficiency and adoption.
You will have had experience leading UX for large sophisticated agile projects, with many partners, including agencies, customers, systems integrators and team members.
You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers, or delivering a functional demo
You will be comfortable working both remotely (from a home office) and onsite with customers, which will involve some travel.
Detailed Job Description
As an Experience Architect at Salesforce Industries, you will spend most of your time as a consultant leading UX and UI design for projects implementing our industry software. When you are not fully engaged on projects, you are expected to be a participant in the UX Practice activities and other company initiatives.
Estimate UX effort and tasks for new projects
Run project schedule and reviews to achieve UX/UI deliverables
Identify key success metrics for experience
Work with partners (agency, systems integrators, customer stakeholders, Salesforce Industries team) to align on solution and experience
Lead UX across scrum teams
Program deliverables (across projects)
Plan and conduct user research and competitor analysis
Build use cases and flow diagrams, and define information hierarchies
Unify/build personas and storyboards at a program-level
Develop high level vision or ‘north star’ to align UX design across projects
Interpret data and qualitative feedback
Determine information architecture and build sitemaps across teams
Review and refine user stories to align across projects
Create wireframes and Invision prototypes
Plan + conduct usability testing across projects
Create/update style guide for program
Review project-level designs for alignment
Sophisticated knowledge of Sketch + Invision [or Invision Studio]
Experienced in mobile-first design: ensuring both progressive enhancement + responsive design
Experienced in mobile application design + prototyping [Figma / Adobe XD / etc.]
Experienced in Salesforce Lightning Design system
Experienced with data-driven design / information visualizations / dashboards
Media vertical and ad sales domain knowledge required
Nice to have: basics of front-end development
Nice to have: additional wireframing and/or prototyping tools [Axure / Balsamiq / etc.]
Desired Certifications / Qualifications
Bachelors or Masters degree in HCI, Digital Design or a related field
Nice to have: Salesforce Administrator certification
Nice to have: Scaled Agile Framework Team Member certification
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