Senior Content Designer Handshake

Remote (Berlin, Germany)

About the role

This position requires a deep understanding of the role language plays in the UX design process. It also requires passion for using various forms of communication – interface content, web copy, email, in-app messages, and more – to fuel growth, educate and motivate merchants, and drive adoption of key features. You’ll own projects from start to finish, and collaborate with folks from marketing, product designers, product managers, and developers. 

You’ll be working on things like:

  • Building the product alongside designers, product managers and developers – this includes defining feature requirements, establishing user flows and content hierarchy as well as writing and editing interface copy
  • Collaborating with marketing to communicate the benefits of Handshake to existing and potential merchants, and drive the adoption of key features via content delivered inside the product, on landing pages, emails, and more
  • Evolving editorial and voice and tone standards for Handshake across all mediums
  • Advocating for the importance of content across the team, and empowering everyone to write their own great content through training, learning resources, and other support opportunities
  • Multi-tasking across simultaneous projects and deadlines, collaborating with appropriate team members from different disciplines


  • Content design experience, preferably in a product-focused environment
  • Background working with cross-functional teams including marketers, product designers, and developers
  • Experience writing and structuring language to respond to audience needs
  • A portfolio of work you've done (bonus if it includes interface content or microcopy)
  • Demonstrated ability to create, implement, and maintain content standards across an organization
  • A foundational understanding of user-centered design techniques and how to apply them
  • Empathy and advocacy for merchants and their buyers, in all areas of our work
  • B2B experience is a big plus

What we offer: 

  • A collaborative, creative environment where we value experimentation and learning
  • Autonomy (we don’t believe in micro-management)
  • A healthy work-life balance with benefits such as parental leave, childcare benefits, flexible work hours, and a lifestyle spending account
  • Being part of a UX team that’s tackling design challenges on a global scale—we’re genuinely committed to making commerce better for everyone, no matter where they’re located or their experience level
  • Learning and growing with the best in the business and getting the support you need to do the best work of your career
  • Building strong relationships with your teammates in a culture that values authenticity, openness, and diversity

We know that applying to a new role takes a lot of work and we truly value your time. We are looking forward to reading your application. If you’re interested in helping us shape the future of commerce around the world, send us a few samples of your work: portfolio, wireframes, UX flows, publications, or whatever represents what you do best. 

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.