Senior Design Researcher

Remote (United States)

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa Global Product Design is comprised of five specializations: Design, Research & Accessibility, Design Engineering, Design Operations and Content Creation & Design Strategy.

Research & Accessibility is looking for a Senior Design Researcher to join our team. We believe that great design has the ability to engage and inspire users, and we strive to rethink and redefine how users interact with Visa's applications and products. All of our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability and collaboration, and we prize proven skills and team success over personal gain.

In this role, you'll work closely with UX designers, developers and product managers to create research strategies driven by business goals and priorities. You must be results-oriented and have the ability to work independently, prioritizing many competing needs and effectively navigating ambiguity. We prefer candidates be located in one of our Design Research hubs"”Austin and San Francisco"”

Role responsibilities include:

 Work closely with product managers, clients and other stakeholders to create UX strategies that align with business goals and priorities

 Propose and execute on UX research roadmaps

 Plan and lead usability tests (web and mobile), as well as a full spectrum of generative, iterative, and evaluative design research activities, including surveys, interviews, tree tests and card sorting

 Create personas, journey maps, user flows, wireframes and concepts

 Plan, facilitate and produce deliverables from design thinking workshops

 Analyze existing software (web and mobile) for usability issues and provide recommendations for improvement

 Create, analyze and validate information architecture

 Justify research and design decisions based on a thorough understanding of contemporary user-centered design methodologies

 Quickly propose possible solutions to UX issues to guide design

 Manage stakeholder, partner and vendor relationships


Basic Qualifications

 Minimum of 2 years of work experience with a Bachelor's Degree or a Masters Degree (or other advanced degree)


Preferred Qualifications

 Minimum of 4 years of work experience with a Bachelor's Degree, or 2 years of work experience with a Masters Degree (or other advanced degree)

 Bachelor's Degree in Design, HCI or equivalent experience; Masters Degree in related field

 Experience working on web and mobile products in a design research capacity