Senior Researcher, Discovery & Connections Twitter

Twitter Remote

New York, NY

Atlanta, GA

Los Angeles, CA

Miami, FL

London, Greater London, England, United Kingdom

Seattle, WA

Chicago, IL

New York, NY +6

The Position

What You’ll Do:

As a senior member of our Research team you will help our partners internalize the customer’s experience. In this role, you will identify and create understanding of the problems our users are trying to solve and develop empathy for our customer’s stated and unstated product needs. You’ll work closely with Product, Engineering, Data Science and Design to identify better ways to address the goals of new and existing customers, build engaging product experiences and grow Twitter’s user base.

You will accomplish this by championing a customer-centered process that integrates insights and feedback throughout the product development cycle. You will conduct primary research, exploring the behaviors and motivations of our users through a variety of research techniques and methods (i.e. field visits, ethnography, surveys and usability tests). Your research will help us create a product experience that is innovative, useful, usable, and delightful. You’ll inspire change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings and influencing with an informed point of view.

Above all else, as a senior member you’ll mentor junior members by investing your energy and talents in supporting the career growth and development of the people on your team


  • Lead the proactive discovery, exploration and development of insights to drive strategy
  • Partner with Design, Product, Engineering and Data Science teams to build in research at multiple stages of the product development process
  • Ensure problems are approached through the integration of multiple data streams, including qualitative and quantitative research along with cultural trends and patterns
  • Promote and lead the building of foresight and synthesis of trends through investigation of rapidly shifting marketplace dynamics, emerging data sources & technologies and the ever-changing consumer and business landscape to drive better business decisions around emerging opportunities
  • Advocate for insights in order to drive action and impact by providing compelling narratives and artifacts
  • Lead purposeful relationship-building with a wide array of partners and other research teams


Who You Are:

You are an experienced researcher with a strong, working understanding of a wide range of qualitative and quantitative research methodologies. You know exactly when to engage with teams across Design, Product, Engineering, Data Science and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You are a creative problem-solver who seeks to deeply understand the business so that you can define the most impactful and strategic research plans. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load and expectations, and delivering measurable research findings, a point of view, and recommendations. You’re passionate about Twitter and believe great experiences are always inspired by a deep understanding of the user.

Required Competencies

  • Strong foundational knowledge of qualitative and quantitative research tools and techniques
  • Have demonstrated experience discovering, synthesizing, and socializing impactful insights that have shaped product strategy and produced a business impact
  • Guide cross functional teams to draw meaningful insights from research and communicate them clearly and powerfully to partners
  • An entrepreneurial mentality and a creative approach to problem-solving
  • Strong cross-organizational negotiating and influencing skills with the ability to sell an idea
  • Forward thinking
  • Ability to manage through ambiguity
  • Demonstrated ability to prioritize initiatives
  • A track record of thought leadership and delivering research to inform business, marketing and product development strategies and roadmaps
  • Strong discernment; an understanding of business goals, strategies and pressures while being aware of industry trends and competitive actions as a context for doing research
  • Ability to build collaborative, cross-functional relationships to influence strategy and decisions in a distributed environment
  • Can express ideas clearly and simply; listen to others; create an environment where all are comfortable expressing thoughts; and promote timely and ongoing flow of information
  • Strong project management skills and experience guiding multiple internal and/or outsourced projects simultaneously
  • A growth mentality that fuels your desire to constantly learn and improve
  • Confidence and capability of learning bleeding-edge technologies quickly


  • Minimum of 6+ years driving strategic research projects at an agency, in-house, or both
  • Bachelor's Degree (minimum requirement)

Company Description

Who We Are:

Twitter is committed to serving the public conversation by helping users stay informed and discuss what matters. In order to better facilitate the public conversation, we are seeking a Senior Researcher to be a part of the team. Our research helps inspire, design, and build the products that fuel Twitter's mission to give everyone the power to create and share ideas and information instantly, without barriers. Research has a direct impact on product strategy, roadmaps, and the detailed design of new experiences that help users stay up to date with what matters most to them and connect to others with shared interests. We are part of a larger design and research team that is full of amazingly hardworking and fun people who are passionate about Twitter’s ability to help people see beyond themselves and connect with the larger world in a meaningful way.

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