Sr UX Researcher, Mail Commerce

Remote (United States)

Yahoo is a global media and tech company that connects people to their passions. We reach nearly 900M people around the world, bringing them closer to what they love—from finance and sports, to shopping, gaming and news—with the trusted products, content and tech that fuel their day. For partners, we provide a full-stack platform for businesses to amplify growth and drive more meaningful connections across advertising, search and media.

A Little About Us

The Research team is committed to championing people-centered experiences that bridges the gap between our users, designers, product managers, engineers, marketing and editorial to generate empathy and identify opportunities to improve our product experiences.

We are a team embedded across the product organizations. We sit side by side with all of the teams and work hard to ensure collaboration, communication, and visibility. We are looking to hire a User Experience Researcher to play a critical role within our team. 

A Lot About You:

As a Researcher you have a proven track record of shaping and delivering a wide range of generative and evaluative research projects across the entirety of the product life cycle. Your thought leadership and deliverables will be critical in our ongoing effort to better enable product and design teams to make informed, confident decisions and to set the strategy for future products and features. 

At Yahoo, you will collaborate with a multitude of stakeholders in a challenging environment to deliver key insights that will drive the next generation of our products. We are a fast-moving company, and direct experience in both traditional and modern approaches to recruitment, diverse research methods, and impactful reporting is a must.

No matter if you are engaging in usability studies, survey design, contextual inquiry, usage data analysis, card sorts or ethnographic research, you are a deep and insightful thinker who both revels in the challenge of a complex problem and can bring a fresh perspective to your work. 

Specifically, this role will work on Yahoo Mail, with a lot of upfront work on innovation.  We are looking for someone who is well-versed in generative research methodologies and is excited to work on innovation.  In addition, we’re looking for someone who has strong consumer-sense, strategic thinking and the ability to see the big picture.

Having effective problem solving and communication skills as well as good common sense will enable you to succeed in this role.  You’ll have a broad scope of responsibilities and opportunities to make a significant impact on product and business.  Background in eCommerce will be a plus.

What you’ll be doing: 

Identifying key research objectives in partnership with product, design, marketing and engineering teams to address research needs for a variety of products and projects throughout the product life cycle. 

Choosing the right research to do at the right time and synthesize results into a coherent and truthful story, as well as create effective models that reflect those results such as journey maps, process flows and user segments. 

Knowledge of qualitative and quantitative research methods. 

Designing compelling and digestible deliverables focused on visually telling the story and highlighting important insights for longevity.  

Socializing, collaborating and presenting research to multiple teams and leaders across the organization 

Other additional responsibilities: 

Collaborating to define best practice frameworks, research methodologies and documentation surrounding research activities at each stage of the product life cycle, from prototyping through beta testing to market scale. 

Working on strategic need-state research to drive product innovation, while managing day to day usability and product testing. 

Qualifications - What you will bring to the table: 

A Masters/Phd in HCI, Organizational Psychology, Cognitive Science or equivalent 3+ years of experience in applied product research. 

5+ years of experience in full product lifecycle research mixed methodology (both qual and quant) and driving product/design decisions.

Working knowledge of how to drive product discovery and innovation through need-state research. A healthy understanding of how to balance the fast-paced, flexible nature of research with the rigor and confidence levels present in more academic research. 

Deep experience running moderated usability labs, including expertise in task scenario best practices. 

Expert knowledge of quantitative research metrics like NPS, as well as a practical understanding of sample size, confidence levels and validity. 

Knowledge of qualitative and quantitative research methods Experience synthesizing large-scale data in multi-method studies.

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.

Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment.

If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form ( or call 408-336-1409. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

At Yahoo, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion ( page to learn more.

US Only: Please be aware that Yahoo requires all employees entering a U.S. Yahoo office and/or attending a company event (including client events) are required to be vaccinated for COVID-19. 

This position will require the successful candidate to obtain and show proof of a vaccination to enter a U.S. Yahoo office and/or attending a company event (including client events). 

Yahoo is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

Currently work for Yahoo? Please apply on our internal career site.