UX Director, Growth

Shopify Remote (United States)

About the role

Shopify’s UX team is driven to solve complex problems and design experiences that improve the lives of creators and entrepreneurs. A hands-on, action-oriented team, Shopify’s UX craft believes in testing, iteration, and in giving people the room to experiment and disrupt. 


The UX Director, Growth will play a pivotal role in helping Shopify design for what’s ahead. We’re looking for a talented UX Director to lead our Activation, Retention, and Monetization products. Big picture, we’re not only working on scaling Shopify’s product vision, our singular vision is to accelerate Shopify’s ability to act as an engine for economic independence for entrepreneurs. Are we growing in the right ways? Are we empowering the people who need us most? These are the questions you’ll help solve through intelligent design. 


 As a senior leader at Shopify, you’ll also collaborate with leadership across growth, ecosystem and the UX craft on internal and external initiatives that propel our work and practices forward. We’re building a diverse global team as a Digital by Design company, and in this role you’ll help us to build an inclusive remote culture. Learn more here: https://www.shopify.com/careers/work-anywhere 


A unique aspect of working on this team is that your projects will directly impact active merchant growth — a critical success metric for Shopify, and a highly significant figure reported regularly during public quarterly reports. If you get excited working on projects whose results drive highly-visible top-line company growth, come join us in Growth!


  • Managing a multidisciplinary UX team to ship best-in-class user experiences
  • Working as a strategic partner with Engineering and Product Management leadership peers to set the long term vision for a suite of focus areas, and define the overall strategy and direction for the group
  • Deep, foundational understanding of, and ability to lead, all UX disciplines (Research, Design, Content Strategy, and User Experience Design)
  • Fostering a culture of building and shipping with speed, consistency, and quality. You will also have a strong, scalable approach to balancing immediate needs to deliver value to our users today while setting ourselves and our merchants up for long term success
  • Supporting your teams in their personal growth and development while also leveling up design quality in a fast-paced environment 


Qualifications

  • A proven track record as both individual contributor and senior leader in User Experience or Product Design 
  • Experience leading teams of multidisciplinary UX practitioners, including research, marketing design, user experience design, and content strategy
  • Expert knowledge of the end-to-end iterative product design process, with an emphasis on experimentation, instrumentation, and metrics  
  • Proven collaboration with product and engineering teams for driving user-centered design processes
  • Curiosity and empathy for a range of customer types 
  • Excellent communication, coaching, and storytelling skills


All your information will be kept confidential according to EEO guidelines.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

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