UX Service Designer

Remote Fremont, CA

The Role:

The Tesla Design team is looking for an outstanding User Experience/Service Designer for our fulfillment experiences. The UX/Service Designer will be responsible for researching, designing, innovating, and prototyping new user experiences that pave the way for the future of energy & vehicles in a way that has never been done before. Our digital experiences and the way consumers, businesses and municipalities transition to EVs and sustainable energy will be transformative.

The Digital Experience Team focuses on the infrastructure and tools that empower global sales; both consumer and fleet, ordering, delivery and checkout. The candidate will be responsible for internal customer journeys and products, immediately after configuring/ordering a vehicle through delivery day. They will collaborate with delivery operations, product owners, designers, engineers and project managers and will be a key contributor and originator in their own right. Deliverables include design mockups, experience flows, prototyping, design presentations, production of visual assets, process design and development, and follow up for proper implementation.

Candidates should possess exceptional design skills, creative problem-solving, a great sense of aesthetics, as well as user-centered and service design principals. The applicant must have an affinity for minimal design, typography, and attention to the smallest of details. A strong ability to distill complex problems into simple, elegant solutions is key to success at Tesla. We are a fast-paced company with an entrepreneurial spirit, so the majority of the work will be focused on innovating original and creative content and application, as well as final deliverables and solutions that work in the real world.

You will be working on the most advanced vehicle and energy solutions in existence today and tomorrow.


* Research and define UX strategy for enterprise segments and different customer types building upon and scaling Tesla OS.

* Imagine, conceive of, manage, and drive UX/service design projects from system assessment, problem definition to concept to implementation

* Develop creative and innovative design solutions for internal tools and native mobile app experiences that support multiple types of users in different types of roles with varying scope and objectives

* Create and influence decisions that help implement a design language that is consistent throughout all internal tools and external customer facing experiences.

* Identifies areas of opportunity and finds creative solutions that distinguish Tesla OS experiences from competition and position Tesla as the best sustainable energy company in the world

* Ownership of digital experiences for large company initiatives

* Constantly measure how designs are performing and iterate to improve those experiences. Influences team roadmaps to include experience improvements when the design or product is not performing or needs improvement.

* Invest in building relationships and trust with stakeholders, peers and working groups. Build a strong network across Tesla, globally.

* Determines best UX solutions based on customer feedback and business goals and helps to determine overall direction, identifying challenges and adapting as needed based on the context of the solution and customer.

* Foster the defining and sharing of UX design patterns and standards, artifact reuse and consistency across team members. Contribute to the advocacy and adoption of the Tesla Design System for Enterprise.

* Set an example and create opportunities to foster collaborative cross-discipline dynamics. Drive UX team delivery excellence for enterprise design at Tesla, furthering internal and external UX and customer goals


* 3-5 years of work experience advocating for, creating and building and world-class experiences for mobile, web, TV or other digital devices. Knowledge of global design best practices and working for international companies a plus.

* An excellent portfolio showcasing UI/UX and visual design work with a strong design sensibility and articulate storytelling. Evidence of exceptional design ability is a must.

* Must be proficient and highly skilled in Photoshop, Illustrator, Sketch and other design tools

* Ability to prototype in Adobe XD, Flinto, Framer or other prototyping tools.

* Understanding of front-end web and mobile technologies such as CSS/HTML and general understanding of back end technologies that are required to build out experiences. Partnering well with technology is a must.

* Ability to perform in a fast paced, high stress iterative design process under minimal supervision

* Customer-focused, with experience using design research methods to uncover customer insights. Are able to take those insights and define the desired customer outcomes.

* Evidence of solving large scale problems for customers. Ability to take complex concepts and simplify them for the customer in the form or elegant enterprise experiences.

* Excellent command of user experience, service design, design principles, problem-framing skills, and beautiful visual design skills.

* Outstanding written and verbal communication skills. Strong ability to communicate design concept ideas through sketches, prototypes and wireframes. Experienced and comfortable with presenting work to executives and large groups. Strong ability to communicate complicated concepts and bring clarity to stakeholders and team members.

* Self-motivated, able to work independently but also collaborative and driven by group critique. Proven track record as an expert in design who can collaborate well with other functions.


* Bachelors or master’s degree in the study of design including one of the following; Design, Web Design, Interaction Design, UI/UX Design, Service Design, Information Architecture, HCI, Human Factors, or a portfolio that shows equivalent project experience.